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Watch the Webinar.

    Program Accessibility Webinar

    How can social service and nonprofit programs address barriers to accessibility to ensure community members can receive needed services regardless of zip code, race, gender, language spoken, disability, work schedule, household income, and/or other factors?

    View the recording of our Program Accessibility Webinar, a Core Component in Root Cause’s Program Quality Roadmap.


    Anand Dholakia, MBA – Principal Consultant, Community Science and former Root Cause Principal Consultant

    Anand Dholakia has expertise in strategy development for organizations and complex initiatives, collective action, capacity building, and developmental evaluation. His work focuses on helping organizations drive community and systems change in the pursuit of equity and justice, in both national and place-based settings. He has experience working with national and local foundations, cross-sector networks, nonprofit service provider, advocacy and intermediary organizations, community-based groups, and government agencies.

    Jessica Santos, MA, PhD – Scientist and Lecturer, The Heller School of Brandeis University’s Institute for Economic & Racial Equity

    Jessica Santos, Ph.D. is a researcher and educator with expertise in social inequality, workforce development and diversity, refugee and immigrant integration, and empowerment economics. She is a Scientist and the Director of Community-Engaged Research at the Institute on Assets and Social Policy (IASP) at Brandeis University and a Lecturer at the Heller School. Prior to joining IASP, she worked at the NH Department of Health and Human Services, Office of Minority Health and Refugee Affairs where she developed and managed projects to further health and equity in New Hampshire. Jessica spent 10 years designing and implementing projects to improve the well-being of families and communities in New England and Latin America. She holds a BA from Middlebury College, an MA from the School for International Training, and a PhD from Brandeis University.

    Jonathan Rosenthal – Assistant Director (School-to-Career), Boston Private Industry Council (PIC)

    Jonathan Rosenthal currently serves as an Assistant Director on the Boston Private Industry Council’s, School-to-Career team. As both the city’s MassHire Workforce Board and its school-to-career intermediary organization, the PIC brings together employers, educators, and workforce organizations to help guide the agenda for education and workforce preparation. Every summer in partnership with the City of Boston and the Boston Public Schools, the PIC organizes employers to participate in the Mayor’s Summer Jobs Program where over 3,000 Boston public high school students are hired each summer to work in employer-paid jobs, internships, or community based organizations at more than 200 private sector companies and local non-profits. With over 15 years of experience in workforce development, Jonathan started at the PIC in 2006 as a Career Specialist assisting Jeremiah E. Burke High School students with job readiness prep and job placement. He received his BA from Bowdoin College and his MA from Northeastern University.


    Yifan Kong Manager, Root Cause

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