We did not know what was ahead, but these 4 simple priorities helped us hold our center and know what was called for in each moment.

Root Cause wanted to better understand how social service providers have dealt with these challenges. Our goal was to learn about how organizations have adapted to support their staff and better serve their communities during the pandemic.

Many of our cohort programs have found CQI to be a useful tool to navigate the challenges of delivering services in a pandemic. Rather than being just “one more thing to do,” CQI coaching has provided the tools necessary to approach new pandemic challenges.