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Improving Nonprofit Performance: A Primer on Performance Management to Drive Better Outcomes for Participants


Colette Stanzler

Anne Radday

Ralitza Abadjieva


Corporation for National and Community Service

Black Ministerial Alliance of Greater Boston, Inc.

Emmanuel Gospel Center

United Way of Massachusetts Bay and Merrimack Valley




A performance measurement system enables organizations to measure, report, learn, improve, and demonstrate positive change they are making in the lives of the people they serve.

This report can help nonprofits and their funders understand how to develop and use a system to collect, analyze, and report on data to measure short- and long-term outcomes. The report details a multi-step, self-correcting process of using explicit and measurable objectives to clarify what the organization is doing and achieving, and adjusting activities as needed. The report can help nonprofits and funders to:


  • Communicate the value of performance measurement
  • Understand the stages of development and implementation of a performance measurement system
  • Learn about key lessons as they develop performance measurement systems
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