Field Notes
Webinar: Program Design: Adapting Service Delivery in Response to Uncertainty
Presenters: Consuela Greene, Principal, and Abby Alexanian, Senior Manager of Strategic Initiatives
Date: April 29, 2020
Who is this for? This webinar is designed for the leaders of nonprofit direct service providers.
When many nonprofit direct service providers are making rapid shifts in their service delivery models and operations in response to Covid-19, how can we think about ensuring service quality and maintaining strong connections with service recipients and partners?
Webinar Recording
Webinar Resources
Webinar Content
Presentation: Program Design: Adapting Service Delivery in Response to Uncertainty (PDF)
Worksheets
Framework for Service Delivery Adaptation Worksheet
Monitoring Quality During Adaptation Worksheet
Additional Resources
Lessons Learned: Cultivating a CQI Mindset and Practice with Social Service Providers
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