Many of our cohort programs have found CQI to be a useful tool to navigate the challenges of delivering services in a pandemic. Rather than being just “one more thing to do,” CQI coaching has provided the tools necessary to approach new pandemic challenges.
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“How can we build the capacity of direct service organizations in our community?” This is the question that our partners at the Tri-County Cradle to Career Collaborative (TCCC) found themselves asking in early 2018.
Abby Alexanian, our Senior Manager of Strategic Initiatives, shares advice to help social service providers think about and start to practice Continuous Quality Improvement (CQI).
Principles of CQI for Social Service Providers
