What is “Quality?”
11/11/19 - When we talk about Continuous Quality Improvement in a social service setting, what exactly are we trying to improve? This post introduces six domains of program quality that are elemental to the practice of continuous quality improvement: Accessibility, Family Engagement, Referrals & Partnerships, Staff Support, Trauma-Informed Approach, and Use of Evidence.
Staff Reading List: Books to Broaden Your Perspective
10/29/19 - The Root Cause team continues to seek out resources that expand our view of the systems we work within and the experiences of others. This list compiles titles that the Root Cause team recommends for expanding your view on equity, education, and economic mobility, among other topics.
How Do You Define What Matters? Field Notes from Guilford County, Part I
8/13/19 - Anand Dholakia, Principal at Root Cause, describes a process of framing capacity-building work as a means to achieve three ultimate ends: improve one person's life, improve lives at the population level, and reduce disparities caused by factors such as race, class, and geography.